Refund policy

We offer you 14 days from receipt to return an item. If you decide to return an item, it will need to comply with the following:

Be unused and in perfect condition.

The original manufacturer’s packaging is intact.

You must provide valid proof of purchase

Items must not have been partially/fully assembled or installed.

We will require images of the item and packaging.

Contact us at returns@liveluxora.com to start a return. If your return is accepted, we will provide you with detailed instructions on where to send your package. Please note that items sent back to us without prior authorisation will not be accepted. 

Returns due to a change of mind will incur return delivery costs and a restocking fee. Customers are responsible for arranging and covering the cost of return shipping.

The item remains your responsibility until it arrives safely at our warehouse. We strongly recommend using a tracked and insured delivery service, as we are unable to issue refunds for items lost or damaged during return transit.

Refunds will be processed once the returned item has been received and inspected by our team to ensure it meets the conditions outlined within our return policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or bespoke items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@liveluxora.com.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.